How NOSE Streamlined Retail Operations in Malaysia with iDCP Systems

Image source: NOSE International

The Challenge: Fixing the Foundation

NOSE International faced growing operational challenges as the business expanded across multiple outlets. Stock inaccuracies had become a recurring pain point, with frequent discrepancies in stock counts and mismatches in size and color variants. What seemed like small errors on paper often turned into weeks of manual checks, back-and-forth communication, and physical recounts. In some cases, staff spent up to a month just reconciling inventory across stores.

These issues didn’t just affect operations- they disrupted customer experience too. Items shown as “available” couldn’t be found, sizes were inconsistent across outlets, and replenishment decisions were often delayed due to unreliable data.

On top of that, the team struggled with limited promotional capabilities. Every new campaign required lengthy setup, multiple test runs, and manual adjustments. What should have been fast-moving, sales-driving promotions often became slow, time-consuming tasks that held up day-to-day operations.

All these challenges made it clear that NOSE needed a far more efficient, accurate, and flexible retail management solution- one capable of supporting their growth, their pace, and their ambition as a modern fashion brand.

The Solution: Transitioning to iDCP

When iDCP introduced its Cloud Retail ERP system and POS System, purpose-built for multi-channel chain-store fashion retailers and consignment business models, NOSE International immediately saw a system that spoke their language. The team had been searching for a platform that could keep up with their fast-moving retail operations, unify their inventory across multiple outlets and online stores, and managing the complexity of their ever-expanding product categories and style variations.

What stood out to NOSE wasn’t just the technology itself, but the way iDCP understood the realities of fashion retail: seasonal drops, SKU variations, multi-channel sales, consignment partners, and the need for real-time accuracy. The presentation felt less like a software demo and more like a moment of clarity- finally, a solution that could streamline operations, support growth, and eliminate the manual challenges that had slowed them down for years.

From that moment, NOSE recognized iDCP as the ideal partner to modernize their operations and elevate the way they manage their business.

CLIENT

NOSE International Sdn. Bhd.

INDUSTRY

Retailing of Ladies Footwear & Accessories

SOLUTION IMPLEMENTED

iDCP Cloud ERP and POS Software Solution

INTERVIEW INSIGHTS

Based on an in-depth interview with the NOSE International founder and operations team.

With iDCP Systems, NOSE saw improvements instantly.

"From Hours to Minutes: Stock Searches Simplified"

One of the earliest improvements NOSE International noticed after adopting iDCP was how quickly their team could locate stock across outlets. Previously, staff had to depend on manual checks, store-to-store calls, or slow system lookups.

With iDCP’s cloud-based ERP, every piece of inventory data now sits in one unified platform. The team can locate or transfer items across multiple outlets with just a click. The Stock Item Master Screen provides real-time visibility into stock levels, pricing, and promotions, all on a single screen. This clarity has eliminated unnecessary back-and-forth, reduced delays, and ensured items reach the right store at the right time.

The result? Three times faster stock searches and significantly better inventory control across the entire business.

"Precision Inventory for Every Size and Color"

For a fashion brand with size and color variations across hundreds of SKUs, inventory accuracy is everything. Using intelligent mobile scanning and clear visual indicators, NOSE International now maintains 99% accuracy across retail outlets, consignment partners, and e-commerce fulfillment centers.

Every item, regardless of size or color is tracked precisely, ensuring correct replenishment and smooth stock movement. Mistakes that previously led to customer frustration or delayed orders have been eliminated.

With real-time accuracy, NOSE can confidently plan replenishment, avoid overstocking, and maintain optimal inventory levels that support their growth and customer experience.

"50% Less Manual Work with Pre-labeled Cartons"

iDCP also transformed the daily workload of NOSE’s warehouse and retail staff. Previously, manual processes slowed down every stage of retail operations, from receiving shipments to preparing items for display.

Now, carton labels are pre-defined and organized, allowing warehouse teams to dispatch inventory without opening every box. On the retail floor, staff can instantly print barcode labels and place items on shelves immediately after arrival.

This streamlined workflow has resulted in a 50% reduction in manual tasks, freeing the team to focus on serving customers and driving sales instead of handling repetitive operational work.

"Stock Takes That Once Took Days- Now Done in Hours"

Stock takes used to be one of NOSE’s most time-consuming and stressful tasks. A full stock take for just one store took an entire day, largely due to discrepancies between physical stock and system figures. Staff had to scan items manually, upload data, cross-check differences, and redo the process several times to get accurate results.

With iDCP’s advanced mobile stock take app, everything changed. The system can process up to 1,000 pairs of shoes in a single scan, enabling the team to complete stock take three retail outlets in just one day.

What used to take weeks can now be done in less than a week across all seven stores. Variances have dropped significantly, accuracy has improved, and NOSE can run stock audits without disrupting daily operations.

"Turn Ideas Into Live Promotions Instantly"

Promotions used to be a challenge for NOSE. Legacy POS limitations meant only basic discounts were possible, and staff often had to wait until late evening for new promotions to take effect the next day. This led to lost opportunities, especially during festive periods or flash sale campaigns.

With iDCP’s Cloud Retail ERP, NOSE can now deploy promotions instantly across all outlets. During Malaysia Day, for example, the brand seamlessly rolled out a nationwide RM16 discount campaign that synchronized in real time across all stores.

Today, NOSE can run:

• Flash sales
• Limited-time offers
• Location-based promotions
• Member-only deals
• Personalized discounts

All without waiting, testing overnight, or manual adjustments. This flexibility drives stronger customer engagement and leads to measurable sales growth.

Frequently Asked Questions (FAQs) for the NOSE x iDCP Case Study